Terms of Service
Welcome to Alamo Fulfillment Company™ (“Company,” “we,” “our,” or “us”). By using our website, services, or providing a payment method, you agree to these Terms of Service (“TOS”) and to be bound by the terms of our Master Service Agreement (“MSA”) and applicable exhibits.
1. Services
Alamo Fulfillment Company™ provides business-to-business (B2B) logistics and fulfillment services, including:
Pick, pack, and ship operations
Order processing
Inventory storage and management
Shipping coordination
We do not sell, manufacture, or take ownership of inventory. All inventory remains the property of the client.
For full service details, including operational parameters, tiers, fees, and service levels, please refer to your executed MSA and Exhibits.
2. Eligibility and Use
Our services are only available to business clients who have executed an MSA with us.
By providing a payment method, you represent and warrant that you are authorized to enter into contracts on behalf of your company.
3. Billing and Payment
3.1 Payment Methods
Clients may provide a valid payment method, which may include credit/debit cards, ACH, wire transfer, or other methods agreed upon in the MSA. The Company will never store raw card data directly; all card payments are processed securely through Stripe to maintain PCI compliance.
3.2 Recurring and Usage-Based Billing
Charges may be recurring or usage-based according to your MSA and Exhibits.
By providing a payment method, you authorize the Company to automatically charge your saved payment method for all fees, charges, and expenses consistent with your MSA.
3.3 Invoices
Invoices will be issued according to your MSA schedule, itemizing fees, charges, and any pass-through costs. Automatic charges will be applied to your saved payment method unless otherwise stated in your MSA.
3.4 Billing Disputes
All billing disputes must comply with the dispute resolution provisions in your MSA. Clients acknowledge that charges consistent with the MSA are fully authorized and binding, and disputes initiated outside the MSA guidelines may be considered invalid.
4. Client Responsibilities
Clients are responsible for:
Providing accurate order, inventory, and shipping data
Ensuring inventory is lawful, safe, and non-hazardous
Complying with all applicable laws and regulations
Notifying the Company of restricted or regulated materials
For detailed obligations, including risk-of-loss, liability, indemnification, and service levels, refer to your MSA and Exhibits.
5. Payment Compliance and Security
All payments are processed using secure payment methods, including but not limited to credit/debit cards, ACH, and wire transfers.
The Company complies with all applicable payment processor rules, including Stripe’s Terms of Service when Stripe is used for card payments.
Clients acknowledge that their payment method may be charged automatically in accordance with their MSA and billing schedule.
Clients authorize the Company to store and use their payment method securely for automatic charges, consistent with the chosen payment method.
6. Amendments
We may update this TOS from time to time to comply with legal, operational, or Stripe requirements. Material changes will be communicated to clients via email or posted on the website. Continued use of our services after changes constitutes acceptance.
7. Governing Law and Dispute Resolution
All disputes regarding billing, payments, or use of our services are governed by your MSA, including any arbitration or mediation provisions specified therein.
8. References
Master Service Agreement (MSA): Governs full operational terms, fees, liabilities, and service levels.
All Exhibits: Contain client-specific parameters, tiers, fee schedules, and other attachments referenced in the MSA.
Stripe Terms of Service: All payments processed via Stripe are subject to Stripe’s security and compliance policies.
End of Terms of Service
Privacy Policy
1. Information We Collect
Contact details (name, company, email, phone)
Payment information processed securely via Stripe or other authorized payment methods
Service-related information provided voluntarily by clients
2. How We Use Your Information
To provide logistics and fulfillment services
To generate invoices and process payments
To communicate service updates or operational notices
To comply with legal or regulatory requirements
3. Data Security
Payment data is never stored directly on our servers.
All card payments are processed securely through Stripe with full PCI compliance.
We maintain administrative and technical safeguards to protect all client information.
4. Sharing of Information
We do not sell or share client information for marketing purposes.
Limited sharing occurs only with service partners as required to provide fulfillment services (e.g., carriers, shipping providers).
5. Your Rights
You may contact us to access, correct, or delete your personal information.
For payment disputes or billing inquiries, please see our Refund/Dispute Process below.
6. Updates to This Policy
We may update this Privacy Policy periodically. The latest version is always available on our website.
Billing Questions &
Adjustments
Alamo Fulfillment Company™ is committed to transparency and prompt resolution of billing issues.
1. Reporting Disputes
Clients must report any billing or payment disputes within 5 business days of the charge.
Disputes should be submitted in writing via email to [Insert Support Email] with:
Invoice number
Date of the charge
Description of the issue
2. Review and Resolution
The Company will review all submitted disputes and respond within 5-7 business days.
Verified billing errors will be corrected promptly by applying a credit to the next invoice. Credits will be applied toward future invoices in accordance with your agreement.
3. Automatic Billing
Charges made in accordance with your MSA and agreed-upon payment method are considered authorized and binding.
Unauthorized disputes for valid charges may be rejected or escalated under the MSA dispute provisions.
All payments are securely processed through Stripe, and your payment information is never stored on our systems.”
4. Contact Support
For questions or assistance with disputes:
Email us at inquiries@alamofulfillment.com or call your administrator at the number provided in your MSA.